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Since 1989
1-800-524-8267
Returns/Exchange Policy
• About our return practices.
BrooksActivewear.com has a strong tradition of providing quality goods and excellent customer service. At BrooksActivewear.com, our goal is not only to carry on this tradition, but also to provide an experience that is unique to the dynamic capabilities of the World Wide Web. Furthermore, we will always try to totally satisfied our customers with our products and when this cannot be achieved we will do what we can to simplify the return process.

• Unconditional returns
We have an unconditional return policy for the replacement or refund of any manufacturer defective product within 30 days of the sale. Manufacturer defective product refunds include the original shipping cost. Prior to shipping returns please contact us at Product Returns. No refunds will be processed until we have received the returned product or we have authorized a refund without the product return.

• Return conditions for non-defective or custom printed products. 
If you are not completely satisfied with our product, we will return your money (less shipping), within 30 days of the sale. This only applies to garments not worn or washed. Custom printed products are limited to exchange only, within 30 days of the sale, when the product has a manufacturer defect. No refunds will be processed until we have received the returned product or we have authorized a refund without the product return.

• Returns within the USA
Orders returned within the USA should be shipped via US Postal Service. Our return address does not accept UPS, FedEx or other private carriers. Before shipping returns please contact us at Product Returns. Please include your invoice or packing slip with all returns to help us process your return/exchange more quickly. No refunds will be processed until we have received the returned product or we have authorized a refund without the product return.
Our Return address is: Brooks Products
....................................P.O. Box 2249
....................................Lynnwood, WA 98036-2249 USA

• Returns outside of the USA
Orders returned outside of the USA should be shipped via air mail. Our return address does not accept UPS, FedEx or other private carriers. Before shipping returns please contact us at Product Returns. Please include your invoice or packing slip with all returns to help us process your return/exchange more quickly. Be aware that your country may levy import customs and duties on any items we ship to you. We will not refund such tariffs imposed in this process. No refunds will be processed until we have received the returned product or we have authorized a refund without the product return.
Our Return address is: Brooks Products
....................................P.O. Box 2249
....................................Lynnwood, WA 98036-2249 USA

•Exceptions to our shipping/return policy  
BrooksActivewear.com occasionally ships product samples to our customers for the purpose of sizing and customer product verification. All samples are subject to regular price and shipping cost to be paid at the time of ordering. Any orders intended as a sample must be prearranged and labeled "SAMPLE" on the billing or the return of such items may be subject to a restocking fee not to exceed 20% of the item cost. No sample refunds will be processed until we have received the returned product or we have authorized a refund without the product return.

• Notice
The provisions within our Return Policy are subject to change without notice, however, whenever possible we will provide notification of these changes.
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