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Return/Exchange
Policy
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About our return practices.
BrooksActivewear.com
has a strong tradition of providing quality goods and excellent customer
service. At BrooksActivewear.com, our goal is not only to carry on
this tradition, but also to provide an experience that is unique to
the dynamic capabilities of the World Wide Web. Furthermore, we will
always try to totally satisfied our customers with our products and
when this cannot be achieved we will do what we can to simplify the
return process.
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Unconditional returns
We have an unconditional return policy for the replacement or
refund of any manufacturer defective product within 30 days
of the sale. Manufacturer defective product refunds include the
original shipping cost. Prior to shipping returns please contact
us at Product Returns.
No refunds will be processed until we have received the returned
product or we have authorized a refund without the product return.
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Return conditions for non-defective or custom printed products.
If
you are not completely satisfied with our product, we will return your
money (less shipping), within 30 days of the sale. This only applies
to garments not worn or washed. Custom printed products are limited
to exchange only, within 30 days of the sale, when the product has a
manufacturer defect. No refunds will be processed until we have received
the returned product or we have authorized a refund without the product
return.
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Returns within the USA
Orders returned within the USA should be shipped via US Postal
Service. Our return address does not accept UPS, FedEx or other private
carriers. Before shipping returns please contact us at Product
Returns. Please include your invoice or packing slip with
all returns to help us process your return/exchange more quickly.
No refunds will be processed until we have received the returned product
or we have authorized a refund without the product return.
Our Return address is: Brooks Products
....................................P.O.
Box 2249
....................................Lynnwood,
WA 98036-2249 USA
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Returns outside of the USA
Orders returned outside of the USA should be shipped via air mail.
Our return address does not accept UPS, FedEx or other private carriers.
Before shipping returns please contact us at Product
Returns. Please include your invoice or packing slip with
all returns to help us process your return/exchange more quickly.
Be aware that your country may levy import customs and duties on any
items we ship to you. We will not refund such tariffs imposed in this
process. No refunds will be processed until we have received
the returned product or we have authorized a refund without the product
return.
Our Return address is: Brooks Products
....................................P.O.
Box 2249
....................................Lynnwood,
WA 98036-2249 USA
•Exceptions
to our shipping/return policy
BrooksActivewear.com
occasionally ships product samples to our customers for the purpose
of sizing and customer product verification. All samples are subject
to regular price and shipping cost to be paid at the time of ordering.
Any orders intended as a sample must be prearranged and labeled "SAMPLE"
on the billing or the return of such items may be subject to a restocking
fee not to exceed 20% of the item cost. No sample refunds will be processed
until we have received the returned product or we have authorized a
refund without the product return.
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Notice
The provisions within our Return Policy are subject to change without
notice, however, whenever possible we will provide notification
of these changes.
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