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Return/Exchange
Policy
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About our return practices.
BrooksActivewear.com
has a strong tradition of providing quality goods and excellent customer
service.
At BrooksActivewear.com, our goal is not only to carry on this tradition,
but also to provide an experience that is unique to the dynamic capabilities
of the World Wide Web. Furthermore, we will always try to totally satisfied
our customers with our products and when this cannot be achieved we
will do what we can to simplify the return process.
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Unconditional returns
We have an unconditional return policy for the replacement or
refund of any manufacturer defective product within 30 days
of the sale. Manufacturer defective product refunds include the original
shipping cost. Prior to shipping returns please contact us at Product
Returns. No refunds will be processed until we have received
the returned product or we have authorized a refund without the product
return.
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Return conditions for non-defective or custom printed products.
If
you are not completely satisfied with our product, we will return your
money (less shipping), within 30 days of the sale. This only applies
to garments not worn or washed. Custom printed products are limited
to exchange only, within 30 days of the sale, when the product has a manufacturer
defect. No refunds will be processed until we have received the returned
product or we have authorized a refund without the product return.
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Returns within the USA
Orders returned within the USA should be shipped via US Postal Service.
Our return address does not accept UPS, FedEx or other private carriers.
Before shipping returns please contact us at Product
Returns. Please include your invoice or packing slip with all
returns to help us process your return/exchange more quickly. No refunds
will be processed until we have received the returned product or we
have authorized a refund without the product return.
Our Return address is: Brooks Products
....................................P.O.
Box 2249
....................................Lynnwood,
WA 98036-2249 USA
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Returns outside of the USA
Orders returned outside of the USA should be shipped via air mail.
Our return address does not accept UPS, FedEx or other private carriers.
Before shipping returns please contact us at Product
Returns. Please include your invoice or packing slip with all
returns to help us process your return/exchange more quickly. Be
aware that your country may levy import customs and duties on any items
we ship to you. We will not refund such tariffs imposed in this process.
No refunds will be processed until we have received the returned
product or we have authorized a refund without the product return.
Our Return address is: Brooks Products
....................................P.O.
Box 2249
....................................Lynnwood,
WA 98036-2249 USA
•Exceptions
to our shipping/return policy
BrooksActivewear.com
occasionally ships product samples to our customers for the purpose of
sizing and customer product verification. All samples are subject to regular
price and shipping cost to be paid at the time of ordering. Any orders
intended as a sample must be prearranged and labeled "SAMPLE"
on the billing or the return of such items may be subject to a restocking
fee not to exceed 20% of the item cost. No sample refunds will be processed
until we have received the returned product or we have authorized a refund
without the product return.
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Notice
The provisions within our Return Policy are subject to change without
notice, however, whenever possible we will provide notification of
these changes.
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